FAQ
Questions, answered
Short, honest answers about how Carl.tonMedia Galleries works.
Getting started
What is Carl.tonMedia Galleries?
A private place to deliver finished photos to your clients. You upload a shoot, share one link, and your client can browse, choose favorites, leave notes and download, all under your name.
Who is it for?
Photographers and videographers first. We are also shaping it for fashion designers and small brands who want to present their work to customers.
Do I need a card to start?
No. The free plan needs no card and has no time limit, and includes 3.5 GB of storage.
How long does it take to send my first gallery?
Create an account, upload your photos, and copy the link. Most people are ready in a few minutes.
Galleries and clients
What can I put in a gallery?
JPEG, PNG and iPhone HEIC photos up to 50 MB each, grouped into sets. Each shoot gets its own gallery and its own link.
Does my client need an account?
No. They open your link and can start browsing straight away. To save favorites they enter a name and email once.
How do clients choose favorites?
They tap a heart on the pictures they like and send you the list. You get an email, and can copy the file names straight into Lightroom.
Will it work on phones?
Yes. It is designed for phones first, since that is where most clients open their links.
Downloads and privacy
Can I stop clients from downloading?
Yes. Turn downloads off, ask for a PIN before full-size files, or allow watermarked previews only.
Can I protect a gallery with a password?
Yes. Each gallery can have its own password.
Can strangers find my galleries?
No. Galleries are private by default, stay out of search engines, and open only through a long, random link that cannot be guessed.
What do you do with my photos?
We store and show them only as you direct. We do not sell your data, show ads in galleries, or use your work to train AI. Details are in our Privacy Policy.
Video
Can I deliver films, not only photos?
Yes. Add films to any gallery as MP4 or MOV, up to 5 GB each. Clients watch them above the photos, in the best quality their connection allows. Each plan includes film minutes.
Can clients comment on a film?
Yes. Clients pause where they want a change and leave a note tied to that moment. You reply, mark notes resolved, and upload a new cut that keeps every note.
Plans and billing
How much does it cost?
You can start free. Paid plans with more room (Starter, Creator and Pro, from GH₵35 a month) are priced in cedis and paid by card or mobile money. See the pricing page.
Do you take a cut of my sales?
No. You will pay a subscription, nothing more.
What happens when I run out of storage?
New uploads pause until you free some space. Your existing galleries stay available.
Your account and data
Can I delete my account?
Yes, at any time, from your account settings. You can download a copy of your data first. Your files are then removed, following the timeline in our Privacy Policy.
Who owns the work I upload?
You do. We only have permission to store and show it so the service can work.
I have a question that is not here.
Write to us at support@carltonmedia.net. We are happy to help.
Your next delivery starts here
Make a free account, upload one shoot, and send your client the link today.